Communication Skills for Dental Health Care Providers

ISBN: 978-0-86715-690-4

Author(s)/Editor(s): Young, Lance Brendan; Rozek O’Toole, Cynthia; Wolf, Bianca

352 pp; (softcover);

© 2015



Communication Skills for Dental Health Care Providers

This evidence-based textbook presents the essential communication strategies clinicians should know to facilitate interaction with patients.

With a focus on practical strategies instead of dense communication theories, the authors facilitate improved patient-provider communication and demonstrate how to elicit accurate patient information during the health interview, communicate effectively during examinations and procedures, and present preventive and restorative treatment plans from a patient-centered perspective.


Part I Communication Fundamentals
1. Understanding Communication
2. Preparing for Patient Communication
3. Developing Cultural Competence
Part II Interaction Skills
4. Enhancing Listening Skills
5. Improving Verbal Skills
6. Refining Nonverbal Communication Skills
Part III Communication During the Appointment
7. Initiating and Interviewing
8. Interacting During and After Procedures
9. Presenting Treatment Plans
Part IV Communication Challenges
10. Managing Life Span Challenges
11. Managing Hearing and Speaking Challenges
12. Managing Stigma Challenges